Frequently asked questions
How do I open a trade account?
Submit the registration form with your business documents. Applications are reviewed within 24 business hours.
What are your minimum order quantities?
MOQ varies by SKU — from 1 unit for high-value screens up to 50 for consumables. Tier pricing is shown on every product page.
Do you offer credit terms?
Yes. Net-15 and Net-30 terms are available for verified trade accounts subject to credit check.
How are parts warrantied?
Every SKU carries a 12-month warranty against manufacturing and functional defects. RMAs are processed within 5 business days.
Which payment methods do you accept?
Stripe (card), PayPal, bank wire transfer, and cash on delivery in selected regions.
Where do you ship from?
Rotterdam (EMEA), Miami (Americas), and Shenzhen (APAC). Orders route from the nearest warehouse in stock.